Live SupportWelcome to Live Support Provided by Bay Photo Lab

We offer a variety of support options to enable you to get the help you need. For additional support options, including Video Tutorials, please click here or email for more information.




Live Chat


Need help fast? Click on the button above to chat live with a Bay Photo Lab Customer Support Representative. Live Chat is availble Monday through Friday, from 9 a.m. to 6 p.m. Pacific Time. Support is available 7 days a week by emailing


Remote Troubleshooting

Remote Troubleshooting enables a Bay Photo technician to access your computer to assist you with troubleshooting and/or provide live tutorials. The Bay Photo technician will take control of your computer and you will also retain control. This control is only for one session, once we log off we cannot get back into your system without your approval. Please email for more information on this effective and secure Customer Support tool.

STEP 1: Contact a Bay Photo Lab Customer Service Representative to arrange a Remote Troubleshooting Session.

* Call 1-800-435-6686 or

STEP 2: Click here after following Step 1 »

Only when instructed by a Bay Photo Customer Service Representative, enter your name below and then click on Connect to Technician.

Please enter your name:  
Phone Number (Optional):