Most issues with web-based programs like eXpressPrints can be resolved with a simple clearing of your Java and browser cache. It is very important to know how to perform these procedures.
PC Java cache: Go to Start -> Settings -> Control Panel -> Java -> Cache tab or General Tab "Clear JAR cach" or "Delete Files"
Mac Java cache: Macintosh Hard Drive -> Applications Folder -> Utilities -> Java -> Java Plug-in Settings -> Cache -> Clear Cache
To clear your internet cache:
PC Internet Explorer: Tools -> Internet Options -> General Tab -> Delete Files
Mac Internet Explorer: Explorer -> Preferences -> "Web Browser" section -> Advanced Options -> Empty Cache
PC and Mac Netscape: Edit -> Preferences -> Advanced -> Cache -> Clear Cache
PC and Mac Mozilla: Edit -> Preferences -> Advanced -> Cache -> Clear Cache
PC and Mac Firefox: Tools -> Options -> Privacy -> Cache -> Clear Cache
Mac Safari: Safari -> Empty Cache
Once you've cleared your caches, restart your computer.
On rare occasions, PC users will continue to experience problems launching eXpressPrints even after emptying the caches as described above. A complete uninstall and relaunch of Java is necessary to restore your Java settings.
- Go to the Java Download page and download the Windows Offline Installation to your desktop
- Go to Start -> Settings -> Control Panel
- Double-click on Add or Remove Programs
- Delete any program that says "Java, J2SE" in the description
- If you have previously had a successful ROES launch, find the .BayPhoto and the .roescache folders in C:\Documents and Settings\, in the directory with the name you use to log in, and delete them both
- Restart your computer
- Install Java by double-clicking the file you downloaded from the Windows Offline Installation page. When prompted, choose the Typical installation.
- After installation is complete, restart your computer
- Go to the eXpressPrints Launch page and Launch eXpressPrints
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