Troubleshooting Bay ROES
The Bay ROES application is based on Java: a programming language used in numerous cross-platform applications. Most issues with running the Bay ROES application on your computer can be solved by following the steps below...
- Open the Control Panel
- Launch the "Add or Remove Programs" control panel
- Examine the list for any items with Java in the name. You should only have one version installed, "Java(TM) 6 Update 27".
- If you have other versions installed then you should remove them.
- Go to http://www.java.com/
- Follow the instructions to download the installer
- When the download finishes, launch the installer
- Follow the steps to install Java
- Go to your Control Panel
- Double click on the Java icon (If you don't see a Java control panel, click the "Switch to Classic View" link on the left side of the window)
- Click the "Settings" button in the "Temporary Internet Files" block
- In the window that spawns, click the "Delete Files..." button
- Leave both boxes checked and click "Ok" in the next dialog
- Launch the Finder
- If you have OS X 10.7 or higher, browse to: Applications > System Preferences > Java
For OS X 10.6.8 and earlier, browse to: Applications -> Utilities -> Java Preferences
- Launch Java Preferences
- Select the Network tab -> Click the "Delete Files" button
- Leave all items checked and click "Ok"
The ROES Client uses an ActiveX tag on Internet Explorer for Windows to automatically download Java & install it on your machine. If your security settings prevent this, you can either alter the settings or download and install Java manually.
To alter the security settings: Open an Internet Explorer window & go to "Tools">"Internet Options", select the "Security" tab, click the "Custom Level" button, scroll to "Run ActiveX controls and plug-ins" & select "Enable".
Mac OS X comes with a version of Java installed. For lower memory usage & faster image manipulation users of 10.2.4 and higher should download the latest Java Updates via the Mac Software Update. ROES will work under older versions of Java available on OS X as well.