Support Articles & Frequently Asked Questions

- Digital Images

• Color Management Guidelines
• File Preparation Guidelines
• Monitor Check
• Naming Your Image Files
• What is an Image Histogram?
• Simulated Camera Exposure Utility
• "Why Raw?" by Ron Bigelow
• "An Easy Path to Great Digital Images" by Larry Allen

- Bay Photo Accounts

• Requesting an Account Number
• Managing Your Account with My.BayPhoto.com
• Updating Your Billing, Shipping, & Other Account Information
• Generating Your Payment Activity Summary

- Products & Services

• When will my order be ready?
• What is the largest size you can do a Gallery Wrap?
• What's the difference between Photographic and Fine Art Giclée Canvas?
• Do you offer Studio Sample Discounts on Albums?
• Do you offer Studio Sample Discounts on other products?
• Do you imprint logos on Album covers?
• Do you ship outside of the United States?
• Can I combine shipping on orders for one shipping fee?

- Bay ROES

• Bay ROES Status Updates
• Top Bay ROES & Pager Tools & Tricks
• Launching ROES for the First Time
• Entering/Updating Your Customer Information
• Finding Your Way Around the Bay ROES Interface
• ROES Alt/Option Key Functions
• What image file formats can I use with Bay ROES?
• Re-Creating a Bay ROES Icon on Your Desktop
• Problems Displaying Images in Bay ROES
• Can I create my own template designs in ROES?
• Can I create my own packages in ROES?
• How can I add my studio logo to a product?
• What Fonts and Colors are available in Bay ROES?
• Why don't some fonts display correctly in ROES?
• Why is the ADD TO ORDER button grayed out?
• How do I float the SIZES PALETTE and/or the OPTIONS PALETTE in ROES?
• How do I find the .BayPhoto folder?
• Can I save a copy of my order before I submit it?
• Can I make changes to my order once it's been placed?
• How can I check the status of my order?

General Information

Recommended Links for Pro Photographers